Terms and Conditions
It is our intention to provide a flexible and common sense approach to the design, development and support for our clients' websites. In all respects we will endeavour to adopt a fair and reasonable approach. The following terms and conditions are intended to provide clarity for our clients and should be read in conjunction with the T&Cs of your signed order form. Please contact us if you would like to discuss any aspect of our terms and conditions.
Payment and Charges
A 50% deposit is payable on order and the balance is payable 28 days after order date or on approval of completed website whichever is earlier (except if the delay is due to Activ). Other timescales may be arranged by mutual agreement at the time of ordering.
Annual renewal payments will be invoiced 28 days prior to expiry with 14 days for payment. Payment needs to be made within this time in order for administration of the renewal to be completed prior to expiry of the website.
IMPORTANT: If a renewal payment has not been received within the above timescales, the website will be set offline. The website may also be removed by the hosting provider and any email facilities provided by Activ will be removed and the domain name (if registered by Activ) may also become available for registration for another individual or business. The cost to restore or redevelop the website will be the responsibility of the client and may be as much as the original development cost.
Monthly Payment Plans
Initial fees are due on order and monthly payments start 28 days after initial order unless delay to the website is due to Acvtiv Web Design. Mobile website design will not start until desktop design is complete.
Monthly payment plans are for a minimum contract period of 12 monthly payments. After this period is complete, clients can continue with their package on a pay monthly basis for the agreed monthly fee. If a monthly payment is not received, Activ reserve the right to withdraw their website or other services.
Any adhoc development is charged at £50 an hour with a minimum charge of £25. Quotations for specific work can be provided.
Any additional charges will be identified to the client before work is undertaken.
It is the client's responsibility to provide all content for the website in an electronic format ready for implementation on the website. Content required will have been agreed prior to the development and may include words, images, PDF documents, logos, graphics, videos and website links. Content should be in a format ready for use on the website. Additional work to prepare content e.g. type or edit content, scan or edit images, download content etc. should be agreed in advance and may incur additional charges.
Any significant changes to content after it has been provided which leads to redesign or redevelopment of website pages may incur additional charges.
Our 3 page website package is limited to a home page, a products and services page and a contact page. Clients will need to grade to a comprehensive package to add additional pages. One email address is provided.
There is no arbitrary limit on the number of pages for a comprehensive website but the website package is designed to provide everything a typical small business needs and would normally be around 7 or 8 pages. If there is a specific business requirement that needs more pages e.g. multiple location or contact pages, then there may be additional charges. We will discuss the size and scope of your website prior to ordering and in the rare circumstances that additional pages are needed, we will agree the charge with you. If significant additional page requirements are identified later when the content is supplied then there is also likely to be an additional charge.
Online shops will be developed with all the main shop categories setup and a sample of products added to the site (up to maximum of 20 products). Other pages will be developed as per a brochure site above.
Animations, Interactive and Dynamic Effects
Our fixed price packages above provide everything required for a small business to establish a persuasive professional online presence. We do not include animations, interactive and dynamic effects within these packages as standard as these tend to be specific to different client requirements and budgets. Examples include image sliders, news or social media feeds, interactive content display like tabs, collapsible headings, or scrolling content. Some facilities are available at a fixed additional cost and other can be quoted as below.
Functionality or features that are not included in the standard fixed price packages will be charged in addition. These will either be included at a fixed rate or at a price following quotation. The requirements for the bespoke work will be agreed in advance and any changes to the requirements at a later stage are likely to lead to increased costs. Please see some examples of bespoke work undertaken for clients.
The comprehensive website package and online shop package includes up to 10 credits for images from iStockphoto. Activ may suggest images to the client or the client may provide their own preferred stock photo references. Additional image credits required by the client will be charged at the current cost rate. Other stock image sites may be used with an equivalent arrangement. Any images purchased will be licensed to Activ and can be used on the client’s website or in other work by Activ in future. If the client wishes to be licensed for use of the images on their website and in other formats e.g. printed material, then they will need to purchase the images themselves and provide to Activ. If the client requires larger higher resolution images for use in printed material they will also need to source the images themselves.
Once content has been provided, an initial design of the site will be created showing the header, navigation and some page content in the style to be used for the rest of the website. The client will be given the opportunity to approve the general design and amendments will be made, if necessary, for further approval prior to the development of the rest of the site using the approved design.
When all pages have been developed using the content provided, the client will have the opportunity to review again. Significant changes to the design at this stage may incur additional charges. Minor changes to content will be accommodated but any significant changes to content leading to redesign or redevelopment of website pages may incur additional charges.
Small changes and additions to the site once the site is live will be provided as part of the support and maintenance service described below
Our online shops include a full content management system for clients to update and run their online shop. Our comprehensive brochure sites can include a news management feature for clients to add news, blog items or offers to their website through a specific content management feature which is provided at no extra charge. Clients also benefit from the maintenance service as described below. Full content management access can be provided to comprehensive brochure websites at additional cost.
There is no content management for the 3 page starter website package and clients will need to upgrade to benefit from other content management features above.
Support and Maintenance Service (not included in 3 page starter package)
Advice on the use of your website, its future development and general online marketing will be provided by phone or email. Minor changes to your website will be provided including changes to images, minor amendments to existing content such as prices or services listed, or adding a testimonial. This is not an exhaustive list and typically any changes that can be done in 5 to 10 mins should be accommodated. Redesign, development of new pages or added functionality is not included in support and maintenance. Onsite support or training is not included in this service. Any regular or scheduled content updates are not included unless agreed when the website order was completed.
Online shop packages include up to 2 hours on site training for the client after launch of the website to enable the client to edit and update their shop items and run their online shop. Further onsite training for the client or other client representatives will be chargeable at the rate of £50 per hour.
If Activ host a client's emails then support is provided in the use of the webmail access to emails and issues relating to the provision of the email service. We will provide information on the settings required by other email programs and devices such as phones but we do not provide additional support for these services and clients may need to need to refer to an IT specialist if they require further support for issues relating to these.
Enhanced support or maintenance packages can be agreed in advance or provided on an ad hoc basis. Additional development work is charged at £50 an hour or by quotation for bespoke functionality.
Search Engine Optimisation
Depending on the objectives for the client's website, the website will be developed based on the main search engine marketing terms agreed with the client. The overall website meta tag information will be updated and individual page meta tags will be updated if provided in client content. No guarantees can be provided in relation to potential search engine rankings due to the impact of competition or potential future changes to Google and other search engine indexing methods.
Further onsite optimisation for additional keywords and locations can be undertaken at an additional charge. Offsite search engine optimisation and online marketing services are also available - see our Search Engine Optimisation Services for details.
NOTE: These terms and conditions relate to the services provided by Mark Rouvray, Activ Web Design for Kingston and Wimbledon and should be read in conjunction with the terms on the Activ order form. The term Activ is used for the business of Mark Rouvray, Activ Web Design (Kingston).